Refund Policy

This refund policy covers all services provided by adAura Engineering Studio, including custom software development projects, product subscriptions (AutoDocs, SolarFlow), and technical consulting engagements.

We work on a milestone-based model. You pay for defined stages of work, and we deliver against each stage. This structure is designed so that both sides have clear expectations at every point — and if things do not work out, the financial exposure is limited and fair.

This policy should be read alongside our Terms & Conditions, which govern the overall engagement framework.

All custom projects begin with an upfront deposit, typically 25–40% of the total project cost, as specified in your project proposal. This deposit covers the initial phase of work: requirement analysis, architecture planning, environment setup, and early prototyping.

The deposit is non-refundable once work has commenced. This is because the initial phase involves substantial effort that produces value — architecture decisions, technical specifications, and early working code — even if the project does not continue.

If adAura has not commenced any work on the project (no planning meetings held, no code written, no architecture work started), the deposit will be refunded in full within 15 business days of your cancellation request.

After the deposit, payments are structured around milestones — defined deliverables that you review and approve before the next phase begins. You are billed only for milestones that have been delivered or are in active progress.

If you are not satisfied with a milestone deliverable, you have 7 days from delivery to raise specific, documented concerns. We will address legitimate defects (where the deliverable does not match the agreed specification) at no additional cost.

A milestone is considered accepted if you do not raise written concerns within 7 days of delivery, or if you begin using the deliverable in production.

Payments for accepted milestones are non-refundable, as they represent completed work that has been reviewed and approved.

You may cancel a project engagement at any time with 14 days written notice sent to contact@ad-aura.in.

Upon cancellation, you will be billed for: all completed and accepted milestones (non-refundable), any work in progress on the current milestone (billed proportionally based on completion percentage), and the initial deposit (non-refundable if work has commenced).

Work in progress will be assessed jointly. We will provide a clear breakdown of completion percentage and the corresponding charge. You will not be billed for work not yet started.

All completed source code, designs, and documentation for paid milestones will be delivered to you within 10 business days of cancellation. Work in progress for unpaid milestones remains with adAura until payment is received.

Any personal data we hold as a Data Processor during the project will be erased in compliance with the DPDP Act, 2023, unless retention is required by law. We will confirm erasure in writing.

adAura may cancel a project engagement with 14 days written notice if: payment is overdue by more than 30 days, required inputs or feedback are consistently delayed beyond agreed timelines, or the project scope has changed so substantially that the original agreement is no longer viable.

If adAura cancels the project due to reasons not attributable to the client, any payments made for undelivered milestones will be refunded in full within 15 business days.

If adAura cancels due to client-side issues (non-payment, prolonged non-responsiveness), the standard client cancellation terms above apply — completed work is billed, unstarted work is not.

In all cases, completed deliverables for paid milestones will be handed over to you.

For subscription-based products (such as AutoDocs and SolarFlow), refund terms are governed by the specific product agreements. The general principles are outlined here.

Monthly subscriptions: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining days in the current billing cycle.

Annual subscriptions: You may request a pro-rata refund for unused months if you cancel within the first 3 months of the subscription. After 3 months, cancellation takes effect at the end of the annual period with no refund for remaining months.

Free trial periods: No payment is collected during a free trial. If you do not wish to continue after the trial, cancel before the trial ends to avoid being charged for the first billing cycle.

All subscription cancellations should be communicated to contact@ad-aura.in or through the respective product dashboard.

For hourly or day-rate consulting engagements, you are billed for time spent. There is no refund for consulting hours that have been delivered, as the value (advice, analysis, recommendations) is consumed at the time of delivery.

If you have pre-paid for a block of consulting hours and wish to cancel the remaining balance, unused hours will be refunded at the agreed rate within 15 business days.

Disagreements about whether a deliverable meets the agreed specification are the most common source of refund requests. Here is how we handle them:

Both parties refer to the written project proposal and milestone specifications. If the deliverable matches what was agreed, it is considered complete. If it does not, we fix it under warranty at no cost.

If the disagreement is about what was agreed (ambiguous specification), we will work with you in good faith to reach a resolution. This may involve delivering additional work at a reduced rate or adjusting future milestone scope.

If we cannot reach agreement, either party may invoke the dispute resolution process described in our Terms & Conditions — negotiation first, then mediation, then the courts of Solapur.

Send your refund request to contact@ad-aura.in with the subject line "Refund Request — [Project Name or Product]." Include your name, project or subscription details, and the reason for the request.

We will acknowledge your request within 48 hours and provide a detailed response (including any applicable refund calculation) within 7 business days.

Approved refunds will be processed within 15 business days of approval. Refunds will be issued to the same payment method used for the original transaction, or via bank transfer if the original method is unavailable.

If your refund request is denied, we will provide a clear written explanation. You may escalate the matter using the dispute resolution process in our Terms & Conditions.

In exceptional circumstances — such as a critical personal or business emergency — we will consider refund requests that fall outside the standard terms on a case-by-case basis. We aim to be fair and reasonable.

If adAura fails to deliver agreed work due to our own capacity issues, technical failure, or inability to fulfil the engagement, you will receive a full refund for any undelivered milestones, regardless of the standard terms.

This refund policy is subject to the Consumer Protection Act, 2019 and any other applicable Indian consumer protection regulations. Nothing in this policy limits your statutory rights as a consumer.

If there is a conflict between this policy and your statutory rights, your statutory rights prevail.

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date.

For active project engagements, the refund terms in effect at the time the project proposal was signed will govern that engagement, unless both parties agree to the updated terms in writing.

For refund requests, cancellation queries, or any questions about this policy, reach out to us at contact@ad-aura.in or call +91 73850 00151.

adAura Engineering Studio, Solapur, Maharashtra, India.